What To Do First If You Have a Frozen Pipe

pipe bursting with water

Do you remember Virginia's extended arctic freeze in 2019? Those frigid January temperatures resulted in over two hundred NNINS home insurance claims from frozen and burst pipes. The most common symptom of a frozen pipe is the absence of water or less water flowing when you turn on your faucet. You want to take action quickly to try to save your pipe from bursting.

First, locate your water main. You'll need to know how to turn off your home's water in case of a rupture. Next follow these steps:

If You Think Your Water Pipe Is Frozen

  • Turn up your heat.
  • Keep your faucet open with both hot and cold water supplies.
  • Open the cabinet doors around the pipes.
  • Never attempt to use an open flame- you may damage the pipe or start a fire.
  • Use a hair dryer or warm towels from the dryer on the pipe. 
  • Call a licensed plumber if you can't thaw the pipe or if you're not sure what pipe is the issue.
  • Check other pipes in uninsulated areas and try to increase warm air flow to them.
  • Once your pipes are open, take measures to prevent them from freezing again.




If You Have a Ruptured Water Pipe

  • Turn the main water off to your home.
  • Shut off power main if any water came in contact with electrical appliances.
  • Call a licensed plumber.
  • Ask the plumber how to protect your water heater.
  • Take pictures before you clean up or throw anything away.
  • Call your independent agent or contact us to file a claim. 24/7 Claims Hotline: 877-968-7252
  • For minor water damage, take measures to dry things out quickly to prevent mold growth.
  • Contact a water damage cleanup company if needed for bigger jobs.
  • Save all receipts and speak to your adjuster before doing major repairs.
  • Once repaired, take measures to prevent them from freezing again.




We're close by and ready to help. We also have great tips for easy ways to prevent frozen pipes, and we recommend Disaster Safety's site for detailed home protection advice as well.


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